The Zendesk application supports better customer service. Customer support can use it to manage the support requests, solution database and instructions website.
The integration between Visma Severa and Zendesk ensures that the company has the customer’s up-to-date contact information all the way from sales to specialist work and customer support, and knows what has been done with the customer. This way, the employees can concentrate on using the systems and tools most natural for their own work.
With the integration, customers and contacts are transferred from Visma Severa to Zendesk, and support requests made by customers are transferred from Zendesk to Severa as activities.
When the company is using Zendesk, the integration can be activated directly from Visma Severa using the optional API service. In order to work in the Professional version of Severa, this integration requires the support of the Activity management add-on.